01
Customer Relations Management Associate
Amazon
REMOTE · 2025 — Present
- — Maintained first-contact resolution above SLA targets across account security and identity verification workflows using structured root-cause analysis and enterprise diagnostic tooling.
- — Identified transactional anomalies supporting fraud reduction through data governance and regulatory compliance focused analysis.
- — Achieved zero documentation gaps across compliance reviews through structured SOPs, issue logs, and escalation records aligned with Agile delivery standards.
- — Reduced cross-tier escalation cycle times through structured problem decomposition and cross-team stakeholder communication.
